The wallet guide
Deposits and withdrawals run through the operator's cashier. These are the habits that keep both moving without holds.
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Name matching comes first
The name on your e-wallet or bank account must match your player account details. A single spelling difference can stall withdrawal verification — register with your ID spelling from day one and the whole path stays smooth.
Reference numbers are your receipts
Every transfer generates a reference number. Save it with the amount and the time — those three details are exactly what support asks for when a deposit needs tracing. A screenshot of the confirmation screen covers all three at once.
GCash and Maya flows
E-wallet deposits usually complete fastest: the cashier shows the target account, you transfer in your wallet app, and the reference confirms it. Keep the amount exactly as instructed — rounded or altered amounts are the most common cause of delayed crediting.
Before your first withdrawal
Confirm your receiving channel is verified under your own name, complete any identity check the operator requires ahead of time, and keep your deposit history reachable. Withdrawals stall on mismatches, not on malice — preparation removes the mismatches.
Frequently Asked Questions
Which wallets can I use?
The operator's cashier lists the live rails for PH players — commonly GCash, Maya and bank transfer. The list there is authoritative; ours is explanatory.
My deposit hasn't credited
Have the reference number, amount and time ready, then use the operator's support channel. Re-sending the same transfer before tracing only complicates verification.
Why did my withdrawal stall?
The usual causes are name mismatches and unverified receiving channels. Both are preventable at registration time — see the sections above.